Returns and Exchange
1. What product(s) are eligible for return or exchange?
Our goods come with quality assurance guarantees. However, in the rare instance that you think that there is a manufacturing fault with the
goods you have received, please let us know within 7 days of purchasing the goods by contacting our Customer Service Team on
email@example.com or +91-7347441750. Please include as many details as possible about the order and the problem with the goods,
including the following:
The nature of the manufacturing defect; A copy of the original invoice issued to you at the time of purchase.
2. What product(s) cannot be returned or exchanged?
3. How do I organise a return or exchange?
Simply call our Customer Service Team on firstname.lastname@example.org or +91-7347441750., within 7 days of purchasing the goods and place a
return or exchange request. Please ensure that you provide reasons for your return or exchange and are able to provide a copy of the original
invoice if requested to do so. In some cases, we may need you to fill out certain documents to process your return. We will let you know when this is the case. Please ensure that you carefully fill out the documents and return them to us within the specified time frame.
4. What are the shipping or handling charges for returns or exchange?
We are happy to return or exchange, any product(s) that comply with our Returns and Exchange Policy. Simply call our Customer Service team on email@example.com or +91-7347441750 and you need to ship the product(s) to our delivery address.
5. Can I return or exchange a product for “change of mind”?
Yes, you can, provided that the product is in its original condition and packaging, with all tags still attached, and it complies with our Returns
and Exchange Policy.
6. How long does it take to process a return or exchange?
Depending on the nature of your return or exchange request, it usually takes 7-10 business days (excluding public holidays) to process your
request from the time you place your claim.
7. How is my return or exchange processed?
All returns and exchanges are processed in the form of a credit amount equal to the value of the goods at the time of purchase.
The credit amount will be transferred to your bank amount
8. What is the order cancellation timeline?
You can cancel an order within 24 hours of placing the order through the Website. Simply contact our Customer Service Team
on firstname.lastname@example.org or +91-7347441750, as quickly as possible, to cancel the order and provide the reason for the cancellation.
10. How is my order cancellation refunded?
Depending on your mode of payment, your cancellation will be refunded as follows:
(a) Direct Debit / Credit Card Payments – If you paid for the order via direct debit or credit card and the payment has been processed into
our account.The refund for such cancellations generally take 5-7 business days (excluding public holidays) to process.
(d) Mixed modes of payment – If you paid for the order via a few different modes of payment, the refund will be processed in the same
mode and in proportion to the payment method, as described above.
11. Returns Generally Original shipping and handling fees, We are not responsible for any goods that are returned to us in error.
Please contact our Customer Service team email@example.com or +91-7347441750, as quickly as possible, so that we can sort it out for
you as quickly as we can. Please ensure that any goods returned to us are packaged carefully as we cannot accept returns that are not in the same condition that they were sold in (i.e. saleable and free of damage). We are not responsible for any loss or damage incurred due to any negligence on your part, or as a result of incorrect or misleading information provided by you.